Privacy Policy
Effective October 19, 2026. PICHANGA PUMPING SERVICE LLC, operating as Pichanga Pumping Service, provides septic pumping and related services. This policy explains our handling of information collected through our website, customer signup, calls and service transactions.
Information we collect and how we use it
We collect the contact and service information you provide, such as your name, business name, mobile number, email, service address and service requests. We use it to respond to inquiries, prepare orders, arrange service, provide scheduling and service-team updates, process payments and maintain customer records. When you authorize service texts, we retain your mobile number, consent choice, disclosure version, time and source of consent. Calls may be transcribed and, when recording is enabled, recorded to provide service and retain the conversation record. Payment providers process payment details through their checkout pages.
Service text messages
SMS is optional and is not a condition of purchase. With your affirmative consent, we send automated transactional messages about your service requests, including order and payment links, booking confirmations, reminders, scheduling updates, and service-team arrival and completion updates. Message frequency varies with your service requests. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. You can also contact info@pichangapumpingservice.com for assistance.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information, text messaging originator opt-in data and consent are not shared with third parties or affiliates for their marketing or promotional purposes. We use service providers, including our communications and software providers, to operate this messaging program on our behalf; they may process this information only to provide those services.
Other disclosures, retention and choices
We use service providers for hosting, communications, customer-management tools and payment processing. We may disclose information when required by law or to protect our services and customers. We retain service and consent records as needed to provide services, document your preferences, resolve issues and meet applicable obligations. Access is restricted to authorized personnel and service providers. Contact us to request access to, correction of, or deletion of your information, subject to records we must retain. Opting out of SMS does not cancel an existing service order.
Contact and related terms
Email info@pichangapumpingservice.com, call (650) 679-2913, or write to Pichanga Pumping Service LLC, 901 North Rengstorff Avenue, Mountain View, CA 94043. See our Terms and Conditions.